HMF Engineer 1.1.23

Help me Fix is an innovative video-chat maintenance platform designed to connect tenants and homeowners with qualified tradespeople for quick resolution of simple household maintenance issues. Primarily developed for landlords, tenants, and property professionals, the service functions as an efficient first-response triage system that aims to reduce costs for landlords, increase passive income for agents, lower workload and stress levels for property managers, and eliminate delays for tenants seeking assistance.

This platform represents a pioneering advancement in prop-tech, offering landlords and managing agents comprehensive control over their maintenance processes. The real-time reporting of engineer assessments is impartial and instant, with tenants connected to tradespeople within minutes. Key features of the Help me Fix service include:

• Landlord and Property Manager call authorization
• Fixed-price calling options
• PDF reports of job assessments and comments
• PDF invoicing capabilities
• Time-based call authorization limits
• Maximum call frequency per tenant
• Maximum cost per call
• Support for insurance claim management

These features ensure that landlords and managing agents can oversee maintenance needs with confidence, knowing their tenants will receive prompt assistance during emergencies.

The platform encompasses various trade categories, including but not limited to:

• Plumbing
• Electrical
• Gas
• Heating
• Appliances
• Drainage
• Roofing

All engineers on the Help me Fix platform undergo a rigorous vetting process, including interviews and background checks, ensuring a minimum of five years of professional experience. Additionally, the service provides comprehensive professional indemnity insurance coverage for all engineers to safeguard against unforeseen outcomes resulting from technical advice.

No matter the issue, Help me Fix is committed to providing reliable, prompt support for property maintenance needs.